128ordle Refund and Cancellation Policy
Last updated: October 7, 2026.
All sales are final. Unlocks, sets, bundles, memberships and tips are not refundable once they are delivered, except where the law requires a refund.
If you were charged twice, charged by mistake, or your unlock never arrived, contact support and we will put it right.
This page explains what that means in practice. The Terms of Service say the same thing in formal language, and they are what applies if the two ever differ.
Why digital purchases are final
Everything sold on 128ordle is digital and is delivered the moment payment completes. When you buy, you ask for it to be delivered straight away and agree that it is not refundable once delivered. The same statement is shown above the Pay button at checkout.
This does not remove any refund or withdrawal right that the law where you live gives you and that cannot be waived.
Cancelling 128ordle+ Monthly
You can cancel 128ordle+ Monthly any time in Settings, under Subscription. Cancelling stops the next renewal, and you keep your perks until the end of the month you have already paid for.
Payments already made are not refunded, and there is no partial refund for an unused part of a month. Deleting your account cancels the membership immediately.
One-time unlocks, sets, bundles and Lifetime Supporter
These are yours once delivered and are not refundable. Permanent packs stay on your account, and seasonal sets remain usable after they leave the shop.
Tips and donations
Tips are voluntary and are not refundable. If you tipped the wrong amount by mistake, get in touch promptly and it will be looked at.
When a payment will be put right
You were charged twice for the same thing. You were charged for something you did not choose. You paid and the unlock never arrived. In each case, contact support and the charge will be reviewed and corrected, by refund or by delivering what you paid for.
If you paid as a guest and cannot find your purchase, sign up with the email address you used at checkout and it will be attached to your account.
How to ask
Email [email protected] with your account email, what you bought, the date, and the Stripe receipt if you have it. Stripe emails a receipt for every payment. Never send a card number.
Approved refunds go back to the original payment method through Stripe. How long the money takes to appear depends on your bank.
After a refund or reversal
If a payment is refunded or reversed, the unlock or membership it paid for is removed from the account. If you see a charge you do not recognise, please email before raising a dispute with your bank, because most problems can be fixed faster directly.